Frequently Asked Questions
What are the trade terms?
Ex Works (EXW), Free on Board (FOB) at Guangzhou Port, or Shenzhen Port depending on the sales model.
What is the warranty period for this machine?
We provide a comprehensive one-year product quality guarantee.
What is the typical production cycle?
During regular seasons, production is typically completed within 20 - 30 days after receiving the deposit.
What payment methods do you accept?
We accept Telegraphic Transfer (T/T) or sight Letter of Credit (L/C). A 60% deposit is required to initiate production.
How is the equipment packaged for shipping?
Packaging is done using detachable wooden cases with pearl cotton interior for shock absorption and extra protection for glass components.
What happens if accessories are missing or damaged?
Small missing accessories are urgently reissued via DHL. In case of transit damage, the responsible carrier bears the loss, and we assist in compensating or repairing parts.
Heping Mechanical
