Frequently Asked Questions
1. What is the warranty period for the induction heating machine?
All products come with a one-year quality warranty. During this period, spare parts replacement is free, and we provide lifelong technical support.
2. How do I install the machine upon delivery?
We provide comprehensive paper installation instructions and video guides to ensure you can set up and operate the machine effectively.
3. Which export ports are commonly used for shipping?
We typically use major ports such as Shenzhen, Guangzhou, or Hong Kong, but we can arrange shipment from any Chinese port according to your preference.
4. What are the payment terms for international orders?
For small machines, we require 100% T/T or Western Union in advance. For larger orders, a 30% deposit is required with the remaining 70% due before shipment.
5. Does the equipment have international certifications?
Yes, all our goods are manufactured to high-quality standards and carry ISO and CE certifications.
6. What is the typical delivery time?
Small machines are usually delivered within 7 days, while larger units may take approximately 15 days. We prioritize on-time delivery for all orders.
Heping Mechanical
